In accordance with our published and approved company policy, our brand does not operate in stock and therefore your orders are shipped within 7-15 business days. As Misole, all the products we offer for sale are specially prepared to order, according to the wishes and needs of our customers. For this reason, our products are outside the scope of the right of withdrawal since they are considered within the scope of "Contracts regarding goods prepared in line with the consumer's wishes or personal needs" according to subparagraph (b) of the 1st paragraph of Article 15 of the Distance Contracts Regulation. Therefore, the right of return (withdrawal) for products sold in our store is limited only to defects resulting from production errors.

– All products on sale on our website are produced to order and returns are not accepted. This statement is clearly stated on the detail pages of the products.

– You can change the size and model once only within 7 days from the date you receive the product.
– To create a change request info@misole.com.tr
You must send an e-mail to the address stating your reason for the change. Be sure to specify your Name - Surname and your order code in the e-mail header section.
– Products sent via e-mail without a change request will NOT be changed.
– Your change request will be answered via e-mail. – You can deliver your package to the nearest Yurtiçi Cargo branch by typing the Yurtiçi Cargo customer code sent by e-mail. Please have your tracking number with you.
– Once the products we receive are examined for compliance with the exchange conditions and your exchange request is approved, the new product will be sent to you again free of charge.
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– Products that do not comply with the exchange conditions will not be accepted and will be sent back with a counter payment.
Exchange Conditions:
– The change is made only once. Change cannot be made a second time.
– Products that are used, have lost their originality and do not have labels are not exchanged.
– Exchange of products that are damaged due to use (torn, deformed in the mold, broken, etc.) is not accepted.
– Exchanges of products that have been tried on while wearing strong-smelling perfumes or a deodorant that may leave a mark are not accepted.

– The package is under the responsibility of the customer until it reaches the exchange address. Misole does not assume any responsibility for packages damaged or lost during shipping. Please make sure that your cargo is well packaged and sent by a trackable, insured company.